Home >  Return Policy

Return Policy


We want you to be happy with all the items you purchased.


If for any reason you are not satisfied with your purchase, please contact us within 7 days of receipt of your order that you don't wish to keep, with the exception of tea samples. Note that the returned products must be in their original condition and packaging. At this time, we can only refund the items money back to you and do not cover the cost of shipping the unwanted items back to us; unless there is an error on our part for the items (such as you received an incorrect or defective item, etc), in this case, we will also pay the return shipping costs.


We will refund the goods payment after we receive the sent-back parcel, which might take around 15-20 days later.


If you need to return an item, please simply email to our sales representatives(sales@jkteashop.com). They will contact you upon receipt of your email.